Christina Maslach, Professor of Psychology, University of California, Berkeley, USA
Title:"New Directions for Dealing with Burnout"
Christina Maslach received her A.B., magna cum laude, in Social Relations from Harvard-Radcliffe College in 1967, and her Ph.D. in Psychology from Stanford University in 1971. She has conducted research in a number of areas within social and health psychology. However, she is best known as one of the pioneering researchers on job burnout, and the author of the Maslach Burnout Inventory (MBI), the most widely used research measure in the burnout field. In addition to numerous articles, her books on this topic include Burnout: The Cost of Caring; the co-edited volume, Professional Burnout: Recent Developments in Theory and Research (with Wilmar Schaufeli); and three publications with Michael Leiter -- The Truth About Burnout ; Preventing Burnout and Building Engagement: A Complete Program for Organizational Renewal ; and Banishing Burnout: Six Strategies for Improving Your Relationship with Work. The two latest publications are based on Professor Maslach's work as a consultant with various organizations on issues of job burnout. Among Professor Maslach's other honors are the presidency of the Western Psychological Association, the Distinguished Teaching Award and the Social Sciences Service Award from the University of California at Berkeley , and her selection as a Fellow of the American Association for the Advancement of Science (which cited her "For groundbreaking work on the applications of social psychology to contemporary problems") Professor Maslach is currently the Chair of the Academic Senate of Berkeley University.
Charles Vincent, Professor of Clinical Safety Research, Department of Surgical Oncology and Technology, Imperial College London
Title:"Safety in surgery. Surgeons think. Surgeons feel. Surgeons operate"
Charles Vincent trained as a Clinical Psychologist and worked in the British NHS for several years. Since 1985 he has carried out research on the causes of harm to patients, the consequences for patients and staff and methods of prevention. He established the Clinical Risk Unit at University College in 1995 where he was Professor of Psychology before moving to the Imperial College in 2002. He now directs the Clinical Safety Research Unit based in Department of Department of Biosurgery and Technology, Imperial College London. He is the editor of Clinical Risk Management (BMJ Publications, 2nd edition, 2001), author of Patient Safety (2ned edition 2010) and author of many papers on risk, safety and medical error. From 1999 to 2003 he was a Commissioner on the UK Commission for Health Improvement and has advised on patient safety in many inquiries and committees. In 2007 he was appointed Director of the National Institute of Health Research Centre for Patient Safety & Service Quality at Imperial College Healthcare Trust. He is a Fellow of the Academy of Social Sciences and was recently reappointed as a National Institute of Health Research Senior Investigator.
Eileen D Gambrill, Professor of Social Welfare, University of California, Berkeley , USA
Title:"Ignorance, ethics and decision making"
Eileen Gambrill is the Hutto Patterson Professor of Child and Family Studies at the School of Social Welfare,University of California at Berkeley. where she teaches both research and practice.Her research interests include professional decision making,evidence-informed practice and the role or critical thinking within this, propaganda in the helping professions and its harmful effects,and the ethics of helping. Recent publications include: Propaganda in the Helping Professions(2012),Oxford;Critical Thinking in Clinical Practice:Improving the quality of judgments and decisions(3rd Ed),(2012) John Wiley & Sons;Critical thinking for helping professionals: A skills-based workbook(3rd ed)(with Len Gibbs),Oxford;and, Social Work Practice: A critical thinker's Guide(3rd Ed.) Oxford.She is a licensed psychologist in the state of California.
Jean Wallace,Professor of Sociology, University of Calgary, Canada
Title: “Physician Wellness: A Missing Quality Indicator.”
Jean E. Wallace is a Professor of Sociology and Adjunct Professor in the Department of Medicine at the University of Calgary. She studies the professional work attitudes and experiences of lawyers and physicians with a recent shift to veterinarians. Her research interests include: mental health and wellness; work-life balance and the work-family interface; job stress and coping strategies; mentoring and professional relationships; coworker and spousal support; and how statuses such as gender, generation and parenthood are relevant. She publishes in top academic journals in sociology, psychology, management, and medicine, including Administrative Science Quarterly, Social Psychology Quarterly, Social Science & Medicine, Work & Stress, and the Lancet. In trying to maintain a balanced life, she is a volunteer docent at the Calgary Zoo where she enjoys leading guided tours for guests and exercising Sheldon, an African Leopard Tortoise.
Deborah Kirklin,Former Editor of the BMJ journal Medical Humanities, UCL, UK
Title: "In search of compassion in an age of austerity: physician heal thyself"
Deborah Kirklin has been a family doctor, a Senior Lecturer at University College London, and Editor in Chief of the BMJ journal Medical Humanities. She also writes fiction. After graduating from Oxford University she worked in the States before returning to England. She has a PhD in Medical Ethics and has published widely in academic books and journals. Her interests include interpretative approaches to ethical analysis, medical education, and the role of the built environment in healthcare.
Liselotte N. Dyrbye,Associate Professor of Medicine, Mayo Clinic, USA
Title: “Becoming a doctor is an occupational hazard: Medical burnout from training to practice”
Lotte Dyrbye MD, MHPE, FACP is an Associate Professor and physician the Division of Primary Care Internal Medicine at Mayo Clinic, Rochester, Minnesota. She is also chair of the Clinical Experiences Committee for the Mayo Medical school, a member of the Mayo Medical School Curriculum and Education Committees, and Associate Director of the Department of Medicine Program on Physician Well-being. She has published 53 peer-reviewed publications many in elite journals. In 2008 she received the Clerkship Directors of Internal Medicine Charles H Griffith Educational research award – awarded to the single Clerkship Directors of Internal Medicine member who has made the greatest impact on medical education over the preceding year. In 2012, she received the only ABIM Professionalism Article Prize in the field of medical education and training for her article “A Multi-Institutional Study Exploring the Impact of Positive Mental Health on Medical Students’ Professionalism in an Era of High Burnout,” published in Academic Medicine. Her research interests are focused on medical student competency, professionalism, and well-being and she has received 10 competitive research grants to support this work. Lotte is currently recognized as the world expert on medical student well-being.
Hardeep Singh,MD, Chief of Health Policy and Quality Program, Houston VA Health Services, USA
Title: Diagnostic Errors: From "How Doctors Think" to "How Health Systems Perform" and What Lies Beneath
Dr. Hardeep Singh, MD MPH is Chief of the Health Policy, Quality and Informatics Program based at the Houston Veterans Affairs (VA) Health Services Research and Development Center of Excellence and an Assistant Professor of Medicine at the Michael E. DeBakey Veterans Affairs Medical Center and Baylor College of Medicine. Dr. Singh is a general internist and his research agenda focuses on using a multidisciplinary approach to understand and reduce diagnostic errors, especially in the primary care setting. He is the Director of the Houston VA Patient Safety Center of Inquiry where his work focuses on improving patient safety in context of the electronic health record-enabled health care system. Dr. Singh was the recipient of the Academy Health 2012 Alice S. Hersh New Investigator Award for his high-impact patient safety research of international significance.
Mary Catherine Beach, Associate Professor, School of Medicine, John Hopkins University
Title:"Doctors think. Doctors feel. Doctors communicate"
Mary Catherine Beach, M.D., M.P.H., is an Associate Professor in the School of Medicine, with a joint appointment in the Department of Health, Behavior, and Society in the Bloomberg School of Public Health, at Johns Hopkins University. Dr. Beach is a Core Faculty Member of the Berman Bioethics Institute and Welch Center for Prevention, Epidemiology, and Clinical Research. Dr. Beach has served as an Associate Editor of the Journal of General Internal Medicine (JGIM), is elected to the Editorial Board of Patient Education and Counseling, and serves as Treasurer on the Board of Directors of the American Association of Communication in Healthcare. In 2010, she was awarded the Jozien Bensing Award for outstanding research contributing to effective healthcare communication, given by the European Association of Communication in Healthcare. Dr. Beach’s scholarship focuses on the impact of clinician attitudes on patients, and on patient-physician communication, particularly in under-resourced primary care settings, the treatment of HIV, and the treatment of sickle cell disease.
Aneez Esmail, Professor of General Practice, University of Manchester
Aneez is a Professor of General Practice at the University of Manchester and the Associate Vice-President for Equality and Diversity. He also directs the Masters in Public Heath Programme at the University and works as a clinician in an inner city practice in Manchester. He is recognised nationally for his research on discrimination in the medical profession. Much of the work that he has carried out in this area has resulted in significant changes in recruitment, selection and monitoring of the medical profession. This work was recognised internationally with the award of a Harkness Fellowship in 1997. Aneez is also a health services researcher based at National Primary Care Research and Development Centre. Aneez has sat on several national working parties looking at the issue of racism in the medical profession, patient safety in primary care and on assessment of doctors. He was Head of the School of Primary Care at the University of Manchester, between 1996-2001. He was the only medical advisor to Dame Janet Smith, the appeal court judge who was Chairman of the Shipman Inquiry between 2001-2004. He was co-chair of the BMA Equal Opportunities Committee between 2004-2007.
Dr Lynn Monrouxe, Director of Medical Education Research, School of Medicine, Cardiff University, Wales, UK
Lynn is a Senior Lecturer in Medical Education, Director of Medical Education Research at the School of Medicine, Cardiff University, Wales, UK (2007 to present) and a Fellow of the Academy of Medical Educators. Her current interest focuses on identity construction of medical students, doctors and educators, student-doctor-patient interaction, professionalism in medical education and the role of theory in research. She is presently Principle Investigator on a range of research projects employing qualitative and quantitative methods, including the largest video ethnographic study to date examining doctor-patient-student interaction during bedside teaching encounters. Lynn is Deputy Editor for the highest ranked education journal (scientific disciplines) Medical Education and has published over 50 articles across a range of international peer-reviewed journals and books including Medical Education, Academic Medicine, Social Science & Medicine and Qualitative Health Research.
Arnstein Finset, Professor of Behavioural Sciences and biopsychosocial research, faculty of Medicine, University of Oslo, Norway
Arnstein is a Professor of Behavioural Sciences and biopsyshosocial research in the faculty of medicine in Oslo University, in Norway. He is internationally known for his work on doctor-patient communication. He is the leader of the research group of communication in healthcare focusing on research in the following areas: Emotional communication and empathy in clinical encounters; Experimental and psychophysiological studies of provider-patient communication; Communication, healthcare needs and coping among young cancer patients and survivors; Development and evaluation of communication skills training in hospitals and general practice; Public understanding of biomedical science. He is member of the Steering Committee and past president of the European Association for Communication in Healthcare. He is currently Editor in Chief of Patient Education and Counselling.
Carola Orrego, Quality and Safety Project Director for Avedis Donabedian Institute, Autonomous University of Barcelona (FAD), Spain
Carola is Quality and Safety Project Director for Avedis Donabedian Institute. She has participated in the design and management of about 20 research projects to improve patient safety and quality at national, European and International level. The topics approached in these projects included safety in anaesthesia (preventing nausea and vomiting, perioperative cardiovascular events and difficult airway), surgical site infections, patient safety in emergency, falls prevention, rational use of restraint, surgical checklist implementation, patient identification, hand hygiene, medication errors, reporting systems, patient safety culture, communication problems, under and post-graduated education, etc. She is also the director of the “Network for excellence in clinical practice”, initiative to promote quality and safety among hospitals. Currently she is involved as coordinator of a collaborative initiative oriented to improve patient centred care in Paediatric hospitals, and as a WP leader in the PATIENT project. Her main research interest is reducing gaps between evidence and practice in patient safety area.
Dr. Jane Carthey, Human Factors Specialist, Jane Carthey Consulting and UCLH NHS Hospitals Foundation Trust, London, United Kingdom
Title:"Human Factors and patient safety: When good people make bad mistakes"
Jane Carthey is a Human Factors and Patient Safety Specialist. Her research portfolio includes analysing the influence of human factors on surgical outcomes using the neonatal arterial switch as a model, system failures that lead to adverse drug events in paediatric cancer care, developing tools to evaluate organisational safety culture and improving team handovers from the operating theatre to intensive care unit and for Hospital at Night teams. She also has expertise in applying human reliability analysis methods to health care domains, incident reporting and analysis, and facilitating cultural change develop an open and fair culture. Jane previously led work on open disclosure for a national English NHS agency which led to the development of a national Being open policy. She has extensive experience working with doctors, senior nurses and healthcare managers to improve communication about medical error to patients and carers.