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Sheraton Boston Hotel | Boston, USA
From 885 to 995 USD
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Specialty: Internal Medicine
Dates: From Oct, 16, 2017 to Oct, 17, 2017
Location: Boston, USA
Type: Course
Registration Cost: From 885 to 995 USD
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Event Venue:

Sheraton Boston Hotel

BOSTON, USA Visit the Venue to read more



The Harvard Medical School is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The Harvard Medical School designates this live activity for a maximum of 10.75 AMA PRA Category 1 Credits™. Physicians should claim only credit commensurate with the extent of their participation in the activity. 



This activity meets the criteria of the Massachusetts Board of Registration in Medicine for 9.75 credits of Risk Management Study. This includes .75 credits in Opioid Education and Pain Management Training  and .75 credits in Electronic Health Records Training. Please check your individual state licensing board requirements before claiming these credits.



Successful completion of this program will award 5.6 nursing contact hours for day 1, and 5.5 contact hours for day 2. Brigham and Women’s Hospital is an Approved Provider of continuing nursing education by the Northeast Multistate Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.



American Health Resources, Inc. is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Pharmacists can earn up to 10.50 Contact Hours (1.05 CEUs) of knowledge-based credit.



This activity meets the criteria of the Certification Board for Professionals in Patient Safety for up to 10.75 CPPS CE hours.

This program has been approved by the National Association for Healthcare Quality for 10.75 CPHQ continuing education hours.



The Royal College of Physicians and Surgeons of Canada recognizes conferences and workshops held outside of Canada that are developed by a university, academy, hospital, specialty society or college as accredited group learning activities.



Through an agreement between the American Medical Association and the European Union of Medical Specialists, physicians may convert AMA PRA Category 1 Credit™ to an equivalent number of European CME Credits® (ECMECs®). Information on the process of converting AMA PRA Category 1 Credits™ to ECMECs® can be found at:



This course is designed to meet one or more of the following American Board of Medical Specialties and Accreditation Council of Graduate Medical Education competencies: interpersonal and communication skills.



This course is designed to meet one or more of the following Institute of Medicine competencies: provide patient-centered care, work in interdisciplinary teams, apply quality improvement, and utilize informatics.

Concerned Audience:
  • Medical_Professionals
  • Medical_students
  • Nurses
Event Overview
Welcome message:

The Conference for Professionals Who Plan, Manage or Support Quality and Safety Initiatives

Within ambulatory, inpatient, and perioperative settings, there is mounting pressure to improve quality, safety, and efficiency. The key question, however, is how? Attendees will leave this internationally attended two-day conference with evidence-based quality and safety strategies to enable them to effectively execute these approaches for sustainable daily practice.

Customize Your Learning Experience with Results-Driven Education

360-degree education is unique to this conference, delivering diverse perspectives from multidisciplinary quality and safety experts, including physicians, nurses, pharmacists, as well as legal, compliance, and risk management thought-leaders. Presentations provide practical “how-to” advice, sustainable strategies, and best practices in the areas of:

Healthcare Quality 

Creative strategies, tools, and tips for engaging patients, families, and providers

Competency reinforcement for CPPS, CPHQ and Risk Management

Lessons learned from specialty care disease management redesign

Addressing barriers to a culture of collaboration 

Patient Safety

Utilizing Ambulatory Safety Nets in order to prevent missed and delayed diagnoses        

Innovative transparency efforts to promote disclosure and a culture of safety

Encouraging non-punitive error reporting to promote the highest quality care

Improving management of patient violence and staff safety

Medication Safety

Collaborative Drug Therapy Management (CDTM) to reduce medical errors

Meds to Beds – an innovative approach to improving medication adherence at discharge

Responding to the Opioid Crisis with advances in pain management

Improving care transitions with medication reconciliation 

Care Delivery and Redesign

Standardizing care to improve outcomes with sustainable clinical pathways

Using a culture of service framework to foster a caring environment for patients and families

Improving outcomes with development of patient-centered medical homes

Developing and implementing innovative care delivery methods

Increasing value with population health

Process Improvement and Change Management

Incorporating Lean management strategies into everyday work

Utilizing process maps to identify failure points and remove waste

Increasing the value of process improvement projects

How to make high performance the norm

Cost Containment, Analytics and Decision Support

Best practices to reduce cardiac readmissions and lower costs

High-risk care management across the continuum

Leveraging an electronic health record to develop and structure meaningful decision support

Optimizing hospital asset management


Aligning senior leadership, management, and frontline caregivers to deliver safe and effective care

Strategies to engage leadership in using process improvement and change management methodologies

Successful quality and safety committee structures

Developing a supportive model of shared accountability with Just Culture

Risk Management and Compliance

Ensuring management of medication safety during care transitions   

Encouraging active participation in risk mitigation and compliance programs

How to provide peer support to mitigate the emotional toll of medical errors

Facilitating difficult disclosure conversations


James B. Conway, MS

Former Senior Vice President

Institute for Healthcare Improvement

Former Chief Operating Officer and Executive Vice President

Dana-Farber Cancer Institute

Jim Conway served as an adjunct lecturer at the Harvard School of Public Health in Boston from 2006-2016. From 2006-2009 he was Senior Vice President of the Institute for Healthcare Improvement (IHI) and from 2005-2011, Senior Fellow. During 1995-2005, he was Chief Operating Officer and Executive Vice President of Dana-Farber Cancer Institute, Boston. Prior to joining DFCI, he had a 27-year career at Children’s Hospital, Boston in Radiology Administration, Finance, and as Assistant Hospital Director. A frequent lecturer and writer, his areas of expertise and interest include governance and executive leadership, patient safety, change management, crisis management, and patient-/ family-centered care.

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Thomas H. Lee, MD, MSc 

Chief Medical Officer

Press Ganey Associates, Inc.

Professor of Medicine, Part-time, Harvard Medical School

Professor of Health Policy and Management, Harvard T.H. Chan School of Public Health

Dr. Lee is Chief Medical Officer for Press Ganey Associates, Inc. As CMO, Tom is responsible for developing clinical and operational strategies to help providers across the nation measure and improve the patient experience, with an overarching goal of reducing the suffering of patients as they undergo care, and improving the value of that care. In addition to his role with Press Ganey, Tom, an internist and cardiologist, continues to practice primary care at Brigham and Women’s Hospital in Boston. Prior to assuming his role at Press Ganey, he was Network President for Partners Healthcare System, the integrated delivery system founded by Brigham and Women’s Hospital and Massachusetts General Hospital. He is a graduate of Harvard College, Cornell University Medical College, and Harvard School of Public Health. Dr. Lee is also a Professor (Part Time) of Medicine at Harvard Medical School and Professor of Health Policy and Management at Harvard T.H. Chan School of Public Health.

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Patricia McGaffigan, RN, MS, CPPS

Chief Operating Officer and Senior VP of Programs 

National Patient Safety Foundation

Patricia McGaffigan is the Chief Operating Officer and Senior VP of Programs at the National Patient Safety Foundation, where she previously served as Interim President. Her prior experience includes clinical practice, academia, and leadership roles in education and marketing positions for several start-up and established medical device companies focused on improving patient safety.

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Ellen M. Zane, MA

Former President and Chief Executive Officer

Tufts Medical Center and Floating Hospital for Children

Assistant Professor in the Department of Medicine, Division of Clinical Care Research, and Assistant Professor of Public Health & Community Medicine

Tufts University School of Medicine

Ellen Zane is a nationally renowned health care leader who retired as President & Chief Executive Officer of Tufts Medical Center and the Floating Hospital for Children in late 2011. She was the first woman to run the hospital in its 221-year history. The hospital employs more 5,000 doctors, nurses, researchers, and other healthcare workers, includes Floating Hospital for Children, and has 450 beds. Ellen remains involved at Tufts Medical Center as a vice chair of the Board of Trustees. Ellen holds two faculty appointments at Tufts University School of Medicine including: Assistant Professor in the Department of Medicine, Division of Clinical Care Research and Assistant Professor of Public Health & Community Medicine. Additionally, Ellen holds a faculty appointment as Adjunct Assistant Professor of Health Policy and Management at the Harvard T.H. Chan School of Public Health. For the period of 2011 to 2013, Ellen was a Distinguished Guest Lecturer in Healthcare Administration at the Sawyer Business School at Suffolk University.

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Session Faculty

Shelly Anderson, MPM, Senior Vice President, Strategy and Operations, Brigham Health

Shelly has combined a 14-year consulting record serving top-rated academic, pediatric and system-based healthcare delivery clients with over five years as an executive in strategy and operations at Brigham and Women’s Hospital where she has effectively led significant program developments, like successfully implementing the full-suite Epic health record in a single day go live, and improving hospital operations efficiency. Shelly was a Partner at Stockamp & Associates, Inc., now a division of Huron Consulting Group, where she led teams in implementing comprehensive revenue cycle and patient flow solutions.  Shelly played a fundamental leadership role in developing the company from approximately 30 members when she joined to over 400 members and $140 million annual revenue at the time of the Huron transaction. During her transition from consulting to healthcare administration, Shelly augmented her consulting experience with a policy management degree from Georgetown University, concentrating her focus on health policy and healthcare reform. Shelly took a strong track record consulting in healthcare reform policy and large-scale solution implementations with multi-million dollar financial returns to Brigham where she continues to advance strategies in active asset management, service line development, network and business development, and structural and focused cost reduction, while overseeing teams skilled in performance improvement, analysis and planning, program management, and data management.

Christi Barney, RN, MSN, Director of Patient Safety, Quality, Infection Control and Accreditation, Brigham and Women’s Faulkner Hospital

Christi Clark Barney RN, MSN is the Director of Patient Safety, Quality, Infection Control and Accreditation at Brigham and Women’s Faulkner Hospital in Boston, MA. She graduated from Purdue University School of Nursing in 1987 and completed her Masters in Psychiatric Nursing at Yale University in 1989. Following graduation from Yale, she moved to Boston and worked at Brigham and Women’s Faulkner Hospital (BWFH) within the Psychiatry Service starting in 1989 as a Clinical Nurse Specialist and then served as the Director of the Psychiatric Partial Hospital Program until 2011. In 2011 she was appointed as the Director of Patient Safety, Quality, Infection Control and Accreditation for BWFH. She credits her background in Psychiatry as foundational in understanding system issues, building working teams to address problems, and in promoting Just Culture principles to evaluate Patient Safety events. She was awarded the BWFH Leadership Award in 2015.

Jonathan Baum, MBA, Lead Process Improvement Consultant, Brigham and Women's Hospital

Jonathan Baum is a Lead Consultant with the Process Improvement Team at Brigham & Women’s Hospital (BWH).  He was in the department from 2007-2011 and rejoined in 2014 after serving as Director of Phlebotomy (Operations) at BWH. He supports the organizations’ quality goals by facilitating, teaching and coaching process improvement. Jonathan has supported quality initiatives in Clinical Lab, Phlebotomy, Inpatient MRI, Outpatient Radiology and Preoperative Testing.

Prior to Brigham & Women’s Hospital, Jonathan held positions in process improvement and operations management at Johnson & Johnson, EMC Corporation, and Harvard Pilgrim Healthcare. In 2009 he co-founded the Massachusetts Hospital Lean Network which continues to bring together healthcare quality improvement professionals for learning and networking.

Jennifer Beloff, RN, MSN, APN, Senior Director of Quality, Department of Quality and Safety, Brigham and Women's Hospital

Jennifer Beloff is the Senior Director of Quality in the Department of Quality and Safety at Brigham and Women’s Hospital. She is an advanced practice nurse with 16 years of experience in healthcare quality improvement and patient safety. She joined Brigham and Women’s Hospital in August 2008 and is responsible for providing comprehensive direction, project management, and oversight for multiple quality measurement and reporting programs. Particular areas of focus include infection control, disease management, surgical management, and outcomes reporting. Prior to joining Brigham and Women's Hospital, Jennifer worked at Valley Hospital in Ridgewood, NJ (just outside of NY City) as a nurse, nurse practitioner, and clinical quality specialist.

Asaf Bitton, MD, MPH, Director of Primary Health Care, Ariadne Labs; Harvard Medical School Faculty

Ronald Bleday, MD, Chief of Colon and Rectal Surgery, Brigham and Women’s Hospital; Harvard Medical School Faculty

Dr. Bleday received his MD degree from McGill University in Montreal. After receiving his degree he completed his general surgery residency at Brown University in Providence, RI before doing colon cancer research at the Dana-Farber Cancer Institute in Boston. His initial research focused on non-CEA markers for colon cancer. Dr. Bleday then continued his specialization by completing a colon and rectal surgery fellowship at the University of Minnesota.  During his career Dr. Bleday has been the principal investigator or contributor to various clinical trials on the use of local excision for the treatment of early rectal cancer and the use of laparoscopy versus open surgery for the treatment of colon cancer. Currently he is collaborating with scientists at Harvard Medical School looking into the basic molecular mechanisms of colon cancer biology and immunology. He has also implemented new protocols for “Enhanced Recovery after Surgery” or “ERAS” and infection reduction for gastrointestinal surgery patients at the Brigham and Women’s Hospital. Dr. Bleday is board certified in both general and colon and rectal surgery. He is a Fellow of the American College of Surgeons and the American Society of Colon and Rectal Surgery. He currently serves on the Board of the Research Foundation of the American Society of Colon and Rectal Surgery. 

Kathryn Britton, MD, MPH, Associate Chief Medical Officer; Associate Physician, Cardiology Division, Brigham and Women’s Hospital; Harvard Medical School Faculty

Kathryn A. Britton, MD, MPH, is Associate Chief Medical Officer at Brigham and Women’s Hospital, a position she assumed in 2016. She specializes in vascular medicine, general cardiology, and sees patients as an Associate Physician within the Cardiovascular Division as well as teaching in the Developing Physician Course at Harvard Medical School. Previously, she served as the Medical Director of Care Transitions within the BWH Department of Quality and Safety. Dr. Britton is charged with improving the quality and experience of clinical care across the care continuum.  

Dr. Britton is a graduate of Harvard College, Columbia University College of Physicians and Surgeons and Harvard School of Public Health.  She completed internal medicine training at Brigham and Women’s Hospital followed by cardiovascular fellowship at Boston Medical Center and vascular medicine fellowship at Brigham and Women’s Hospital.  

Laura Salamone Carr, PharmD, Senior Attending Pharmacist, Transitional Care, Massachusetts General Hospital

Laura Carr, PharmD, is a Senior Attending Pharmacist specializing in Transitions of Care at Massachusetts General Hospital. Dr. Carr earned her Doctorate of Pharmacy degree from the Massachusetts College of Pharmacy in Boston. She completed her PGY1 pharmacy practice residency at Mass. General Hospital and her PGY2 residency in Ambulatory Care at Coastal Medical in Rhode Island. Dr. Carr’s work has focused on improving the quality and safety of patient care across the healthcare system. She has given presentations at the local and national level on topics including reducing readmissions and improving care transitions. She is a member of the inpatient and outpatient medication reconciliation team and has been involved in several quality improvement, process improvement and care redesign initiatives. In 2014, Dr. Carr was awarded the Practitioners’ Excellence Award by the Massachusetts Society of Health System Pharmacists for recognition of her innovative work in the area of care transitions. Currently, Dr. Carr is leading the implementation of a discharge prescription bedside delivery service and efforts to expand the role of pharmacists and technicians in the discharge process throughout the institution.

Amrita Chabria, PharmD, MS, Manager of Ambulatory Pharmacies, Brigham and Women's Hospital

Amrita Chabria, PharmD, MS is the Manager of the Ambulatory Pharmacies at Brigham and Women’s Hospital. Dr. Chabria received her Doctorate of Pharmacy degree from Northeastern University and her Masters in Pharmacy Administration from the University of Houston. She completed her PGY1 pharmacy practice residency and her PGY2 residency in Pharmacy Administration at St. Luke’s Episcopal Hospital in Houston, TX. Her practice goals are to improve patients’ medication adherence and improve patient outcomes. She is interested in ways to streamline operations in order to optimize both pharmacist and technician roles in Ambulatory Pharmacy. During her time at Brigham and Women’s, Amrita has implemented a Bedside Medication Delivery program, a medication synchronization service, a Zostavax clinic and glucometer teaching service for inpatients at the bedside. 

Sree Chaguturu, MD, Vice President, Center for Population Health, Partners HealthCare; Harvard Medical School Faculty

Sree Chaguturu, MD is Vice President of Population Health Management at Partners HealthCare. Dr. Chaguturu is part of the leadership team focused on insuring that Partners meets its aspirations of improving quality and reducing costs for the populations they serve. He provides oversight to the system’s population health management programs as well as for Partners’ self-insured health plan, which provides health benefits for more than 90,000 beneficiaries. 

Prior to joining Partners, Dr. Chaguturu was a healthcare consultant at McKinsey and Company and Vice President of the McKinsey Hospital Institute. He is a practicing internal medicine physician at Massachusetts General Hospital. Dr. Chaguturu received his internal medicine and primary care training at Massachusetts General Hospital and received his undergraduate and medical degree from Brown University.

Brian Cummings, MD, Associate Chief Quality Officer, Massachusetts General Hospital; Intensivist, Pediatric Medical Services, MassGeneral Hospital for Children; Course Director, Partners’ Clinical Process Improvement Leadership Program, Partners HealthCare


Brian Cummings, MD, is the Course Director for the Partners’ Clinical Process Improvement Leadership Program (CPIP) and a 2013 graduate of the program. His clinical interests and expertise revolve around critically ill infants and children, and he is an attending physician in the Pediatric Intensive Care Unit (PICU) at MassGeneral Hospital for Children (MGHfC). His work in quality and safety has included work as director of Pediatric Inpatient Quality and Safety for MGHfC; director of pediatric transport; medication safety on the MGH pediatric medication safety committee and Partners Pharmacy and Therapeutics Committee; co-chair of the MGH Critical Care Quality and Safety Committee; chair of the pediatric code committee; and medical director of pediatric advanced life support, as well as chair of the pediatric ethics committee.  Dr. Cummings has been recognized twice as Outstanding Teacher of the Year by the pediatric residents. Brian’s current role is as Associate Chief Quality Officer for MGH, working on various process improvement and safety projects and the training of staff in quality improvement.

Christian Dankers, MD, MBA, Medical Director for Quality and Safety, Brigham and Women's Hospital; Harvard Medical School Faculty

Dr. Dankers grew up in Monroe, WA and attended Williams College where he studied Philosophy and played soccer. After college, he worked for three years at the Advisory Board Company in Washington D.C., which provides business strategy research and consulting services for hospitals. He then attended the University of Pennsylvania, where he obtained his MD and MBA. He completed internal medicine residency at the Massachusetts General Hospital and remained at the MGH for three years following residency, splitting his time between clinical work as a hospitalist and quality and safety work as a member of the Edward P. Lawrence Center for Quality and Safety. In 2013, Dr. Dankers joined the Department of Quality and Safety at Brigham and Women’s Hospital and currently serves as the Medical Director for Quality and Safety. He continues to practice as a hospitalist and is particularly interested in Hospital Acquired Condition reduction and in strengthening safety culture through the application of Just Culture principles.

Akshay Desai, MD, MPH, Heart Failure Disease Management Program Director, Cardiovascular Division, Brigham and Women’s Hospital; Associate Professor of Medicine, Harvard Medical School

Akshay Desai, MD, MPH is the Director of Heart Failure Disease Management in the Advanced Heart Disease Section of the Cardiovascular Division, Brigham and Women’s Hospital and an Associate Professor of Medicine at Harvard Medical School (both in Boston, Massachusetts). He received his undergraduate education at Princeton University, where he graduated Summa Cum Laude in 1992 with an AB in Public and International Affairs. He was subsequently awarded a Rhodes Scholarship for study at Oxford University, where he completed an MPhil in European Politics and Society at Balliol College in 1994. Following on this, he began his medical training at Harvard Medical School where he was awarded the MD degree in 1998. He completed his internship and residency in Internal Medicine at Brigham and Women’s Hospital in 2001 and subsequently elected to pursue fellowship training in Cardiovascular Medicine at the same institution. During the final years of subspecialty training in cardiology, he completed additional fellowship training in Heart Failure and Transplantation under the direction of Dr. Lynne Stevenson. Concurrently, he conducted translational research in vascular medicine and diastolic heart failure under the supervision of Dr. Mark Creager. He was awarded an MPH in 2004 from the Harvard School of Public Health. He currently divides his time between clinical care of patients with advanced heart disease and clinical research in cardiovascular clinical trials, with an emphasis on the pathophysiology, pharmacologic treatment, and ambulatory management of patients with heart failure.

Sonali Desai, MD, MPH, Rheumatologist, Medical Director of Ambulatory Patient Safety, and Medical Director of Quality in the Department of Medicine, Brigham and Women's Hospital; Harvard Medical School Faculty

Dr. Desai is an Assistant Professor of Medicine at Harvard Medical School (HMS) and her contributions at Brigham and Women’s hospital (BWH) include clinical care, research, administrative, and teaching roles. She sees complex rheumatology patients at the BWH Arthritis Center, a busy, tertiary care referral practice with both local and regional referrals, and at the BWH Fish Center for Women’s Health. Investigation is also a significant activity for Dr. Desai, with 16 peer-reviewed and 5 other publications, supported through her MPH degree from the Harvard School of Public Health. Dr. Desai serves as the Director of Quality for the Department of Medicine (DOM) with five years of practical experience working directly with all 11 divisions within the DOM to select, measure, and improve performance on quality metrics. She is the Director of Ambulatory Patient Safety at BWH, working with the Patient Safety team to: 1) enhance the safety culture; 2) improve feedback to staff who file safety reports; 3) increase rates of medication reconciliation; and 4) develop a closed-loop framework for key cancer-related test results. An executive education course at Harvard Business School (2011-2012) designed for clinicians at BWH has provided Dr. Desai with additional leadership skills. Lastly, Dr. Desai is the Program Director for the Safety, Quality, Informatics and Leadership (SQIL) Program at Harvard Medical School, an innovative blended-learning, master’s level certificate course for global students with the goal of preparing the next generation of leaders in healthcare.

John Fanikos, RPH, MBA, Executive Director of Pharmacy Services, Brigham and Women’s Hospital

John Fanikos, MBA, RPh, is the Executive Director of Pharmacy Services at Brigham and Women's Hospital (BWH) in Boston, Massachusetts. Mr. Fanikos also serves as Adjunct Professor of Clinical Pharmacy Practice at the Massachusetts College of Pharmacy and Health Sciences University (MCPHS--formerly MCP). He earned his Bachelor of Science degree in pharmacy at MCP and his Master of Business Administration degree at Northeastern University. He completed an American Society of Health-System Pharmacists (ASHP)-accredited residency at BWH.

Mr. Fanikos has served in a number of different roles at BWH, including investigational drug pharmacist, inpatient and outpatient pharmacy supervisor, clinical preceptor, and pharmacy administrator. While fulfilling these roles, he has worked with patients on orthopedic, oncology, cardiology, and general medicine units. For the past 20 years, he has worked closely with the BWH Thromboembolism Research Group, and he has authored and co-authored many articles and textbook chapters on anticoagulant and antiplatelet medications. His research focus has been identifying and avoiding the problems and pitfalls of their use. John is a member of the National Comprehensive Network (NCCN) panel that crafts guidelines for the treatment and prevention of thromboembolic disease. He serves as the treasurer and sits on the Board of Directors for the North American Thrombosis Forum (NATF), a non-profit organization that provides a platform for those interested in thrombotic disorders to enhance disease education, awareness, advocacy, research, and prevention. He also serves on the Board of Directors for the Hospital Quality Foundation (HQF). Similarly, the HQF is a 50C3 charitable organization dedicated to improving the quality of healthcare by supporting the development and delivery of education related to medical practice.

Mr. Fanikos is Past President of the Massachusetts Society of Health-System Pharmacists. Both his father and brother are pharmacists, which makes him aware of many of the issues challenging the medical professions today.  

Karen Fiumara, PharmD, BCPS, CPPS, Senior Director of Patient Safety, Department of Quality and Safety, Brigham and Women's Hospital

Karen Fiumara is the Senior Director of Patient Safety at Brigham and Women’s Hospital (BWH), in Boston, Massachusetts. She received her PharmD from Massachusetts College of Pharmacy in 2002, and completed her residency in pharmacy practice at Brigham and Women’s Hospital in 2003. She held the position of Medication Safety Officer and managed the Anticoagulation Management Service at Brigham and Women’s Hospital, overseeing the care of 3,000 patients. She works as Clinical Pharmacy Consultant for the New England Journal of Medicine and has authored papers in the fields of medication safety, adverse drug events, and anticoagulation.

Patricia Folcarelli, RN, PhD, MA, Interim Vice President for Health Care Quality, Beth Israel Deaconess Medical Center

Patricia H. Folcarelli is the Interim Vice President for Health Care Quality at Beth Israel Deaconess Hospital. In this role she is responsible for the oversight of Patient Safety, Risk Management, Patient Relations, Performance Assessment and Regulatory Compliance, Credentialing, Ethics Services, Infection Control and Hospital Epidemiology, Emergency Management and the Professional Staff Office. Pat received her BS in Nursing from Hunter College of the City University of New York, and an MA. and PhD from New York University. Pat serves on the board of the Massachusetts Coalition for the Prevention of Medical Errors, the Massachusetts Society for Healthcare Risk Management and on the quality and safety board for Mercy, a health system in St. Louis. Pat is the board chair for Medically Induced Trauma Support Services (MITSS).  

Rob Forsberg, MBA, Director of Decision Support Systems, Brigham and Women’s Hospital

Rob Forsberg is the Director of Decision Support Systems in the Analytics, Planning and Process Improvement at Brigham and Women’s Hospital. He has been working in the field of data warehousing and business analytics for over 15 years in both the retail and healthcare industries. Rob led the development of Dana-Farber Cancer Institute’s integrated clinical and operational data warehouse, which reports on hospital operations, quality, safety, and outcomes measures and remains broadly used across Dana-Farber today. He has been with Brigham and Women’s Hospital for four years and is currently working to reshape Brigham and Women’s analytical platform to streamline data accessibility and increase adoption and usage across BWH. Rob has an MBA from Boston University and is passionate about leveraging data to improve hospital performance for operations, quality and patient satisfaction. 

Sarah Gardent, MBA, Director of Service Excellence and Special Projects, Brigham and Women’s Faulkner Hospital

Sarah Gardent is the Executive Director of Patient Experience at Brigham and Women’s Hospital where she is responsible for developing, leading, and modifying the organizational approach to excellence in patient, family, and guest services. She has spent eight years in the Brigham Health family, including five years as the Director of Service Excellence and Special Projects at Brigham and Women’s Faulkner Hospital. She received her MBA from Cornell University and BA in Psychology from the University of New Hampshire.

Registration Needs updating Register Now
General Info:

uition includes all breakfasts and lunches, morning and afternoon refreshment breaks, and an early evening reception on Monday. Complimentary internet will be provided in the meeting rooms.

All attendees of Healthcare Quality and Safety 2017 will receive access to course materials online.

*If you are registering as part of a group of five (5) or ten (10) or more employees from the same organization, please contact for more information regarding a group discount.

**Please register using your email address to receive this discount.



Registration Cost
Early Registration

Late Registration From: 2017-07-27 To: 0--
On site Registration

Group Registrations:

Group registrations not allowed

Accompanying Persons:

Accompanying persons not allowed

Registration Documents:
Letter of invitation:
We don’t provide letter of invitation
Letter of confirmation:
We don’t provide Letter of Confirmation
Proof of professional / educational status:
We don’t need Proof of professional/educational status
Online Abstract Submission:

We don’t accept Online Abstracts


Sheraton Boston Hotel

39 Dalton Street

Boston, MA 02199

 The Sheraton Boston's downtown location is within walking distance of Fenway Park, world-class shopping and dining on Newbury Street, and four miles from Boston Logan International Airport. 


A limited number of rooms have been reserved at the Sheraton Boston Hotel. To receive the discounted group rate of $285/night for room with a king, two double, or queen bed, guests should enter the code “bwhquality hms cme” when booking through the following link: Guests can also receive the discounted rates by calling 888-627-7054 or 617-236-2000 and mentioning “Improvement 2017” or “Quality Conference.” Reservations must be made prior to 9/16/17 with a credit card.

Discounts for conference attendees have also been arranged at the following nearby hotels:

The Colonnade

120 Huntington Avenue

Boston, MA 02116

A limited number of rooms have been reserved at the Colonnade. To receive the discounted group rate of $289/night for a Superior Double Room, guests should book their reservation through the following link: B&W Patient Safety Block Reservation Booking Link for October 15th to 18th 2017. Guests should call the hotel at 1-800-962-3030 or 617-424-7000 for any questions. The link is only valid until 9/18/17.

 The Eliot Hotel

370 Commonwealth Avenue

Boston, MA 02215

A limited number of rooms have been reserved at the Eliot Hotel. To receive the discounted group rate of $275/night for a Deluxe Room with a queen bed, guests should call 617-267-1607 or 1-800-443-5468 and mention “Brigham and Women’s Hospital Quality and Safety.” Reservations must be made prior to 9/15/17.

 Boston Marriott Copley Place

110 Huntington Avenue

Boston, MA 02116

A limited number of rooms have been reserved at the Boston Marriott Copley Place. To receive the discounted group rate of $519/night for a Double Guest Room, guests should call 617-236-5800 or 1-800-228-9290 and mention “Brigham and Women’s Patient Quality and Safety Conference.” Reservations must be made prior to 9/25/17.

Courtyard Boston Downtown

275 Tremont Street

Boston, MA 02116

To receive the discounted group rate of $299/night, guests should call 1-800-321-2211 or 617-426-1400 and mention “Brigham and Women’s Patient Quality and Safety Conference.” Reservations must be made prior to 9/25/17.

Accommodation Options and Cost

Hotel Name
Type of charge
Distance from Venue
Sheraton Boston Hotel
Date range
The Colonnade
Date range
The Eliot Hotel
Date range
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Submission Info
Sponsors Exhibitors
General Info

2017 Exhibit Hours: October 16 & 17 from 7am-3pm

For information on exhibiting, please contact 

Sponsors / Supporters
Organising Agency

Harvard Medical School Global and Continuing Education

Phone: 617-384-8600


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